General Information

The Cityhotel Thüringer Hof Hannover offers you affordable rooms with a lot of comfort directly in the city centre of Hannover. So that you are already well informed before your arrival, you will get a small insight into our wide range of offers here.

Booking & Payment

Payment for your reservation is usually made in advance. Exceptions are reservations that are paid by invoice.
On site you can pay in cash (€), by credit card (with PIN) or EC card. We will be happy to invoice your company for your stay. Please send us a confirmation with signature and company stamp in advance.

Credit card
Unless otherwise stated (see Cancellations/ No-shows/ Prepayment), the credit card is only used to guarantee or maintain your booking if you arrive after 6pm. If you do not provide your credit card, you will forfeit your right to the booked room after 18:00.

Cancellations/ No-shows/ Prepayment
Cancellation and prepayment policies for bookings made by phone, email and via our website vary depending on the travel period and rate booked. Please refer to the respective terms and conditions during the booking process.

  • Changes and cancellations for bookings outside of fair periods made before 18:00 on the day of arrival are free of charge. Changes and cancellations after 18:00 and no-shows will be charged at 80 percent of the price of the entire booking. No advance payment is required.
  • Changes, cancellations, and no-shows for bookings in fair periods will be charged with the total amount. An advance payment of the total amount of the booking is due immediately after the booking is completed.

Arrival and Departure

We guarantee check-in from 3 pm.
One day before arrival you can already fill in your registration form digitally. On the day of your arrival, you can then check-in digitally from 3 pm. After successful digital check-in, you can enter our house using a PIN code. You will receive all information in advance by e-mail one day before arrival and at 3 pm on the day of arrival. If you do not receive an e-mail from us or did not provide an e-mail address when making your booking, please contact us as soon as possible.

We kindly ask you to leave your room by 11:00 a.m. and to check out digitally. On the day of your departure, you will receive an e-mail with all information about the digital check-out.
If you would like to stay in your room a little longer, please ask the evening before your departure if this is possible. If the rooms are not vacated by 11.00 a.m. at the latest, the hotel may charge half the room rate for any further use of the room (resulting from failure to vacate in time) until 5.00 p.m.. If the room is not vacated by 5.00 p.m., the full room rate is due.                     

Parking spaces
Please use the public parking facilities in front of our hotel or the multi-story carparks in the immediate vicinity:

  • Osterstraße 42 multi-story carpark - 24 hours for 11,00 €
  • Continental car park in Röselerstraße 7 - 24 hours for 12,00 €.

Our reception is currently open Mon. - Fri. from 9 am - 3 pm.
Outside our reception hours you can use our Digital Guide to check in and out and to access all information about your stay.

In the Hotel

Baby cot
Baby cots are available free of charge in your room (subject to availability).

You can rent bicycles at the reception for a fee of € 2,50 per hour or € 10,00 per day.

Please note that we do not offer breakfast.
The city of Hannover offers countless cozy breakfast cafés and chic restaurants where you can start the day in a relaxed way. Here is just a small selection from the immediate vicinity.

Luggage storage is available during reception opening hours.

We charge € 10.00 per night and pet.

Hotel bar
Please note that our hotel bar is currently closed.

Is available free of charge via Wi-Fi on the entire premises.